Proudly Accredited Dive Center

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CANCELLATION, REBOOKING & TRIP POLICIES

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At Ace Diving Miami, we want you to book with confidence. We understand that plans can change and that ocean conditions can be unpredictable. Our policies are designed to be fair to our customers while allowing us to properly prepare our vessel, crew, instructors, guides, tanks, and equipment for every scheduled trip.

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By making a reservation with Ace Diving Miami, you acknowledge and agree to the following policies.

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CANCELLATION POLICY

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Customers who need to cancel a reservation may receive a full refund or credit when the cancellation is requested at least 48 hours before the scheduled departure time.

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Cancellations made less than 48 hours before departure, as well as no-shows, are subject to the full charge of the reservation.

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All cancellations must be communicated directly to Ace Diving Miami before the applicable cancellation deadline. Failure to arrive for a scheduled trip does not constitute a cancellation.

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📚 PAID COURSES

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Once a course has been paid for, the payment is non-refundable. Cancellations, withdrawals, or failure to attend a paid course will not qualify for a refund or credit, except when Ace Diving Miami cancels the course.

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🔄 REBOOKING POLICY

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We understand that plans can change. Ace Diving Miami allows customers to request a one-time rebooking, subject to availability.

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Any rebooking request made within 48 hours of the scheduled departure time will incur a $75 rebooking fee.

The $75 rebooking fee must be paid in full BEFORE the reservation can be rebooked.

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💳 ACCEPTED PAYMENT METHODS FOR FEES

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The only acceptable payment methods for rebooking, rescheduling, and course reactivation fees are:

Venmo • Cash App • Zelle • PayPal

 

The applicable fee must be paid and verified **before** the new reservation, trip, or training session can be scheduled or confirmed.

The rebooking request will not be considered confirmed until Ace Diving Miami has received the required payment and confirmed the new date and time.

### 👨‍🏫 PROFESSIONAL GUIDE / INSTRUCTOR REBOOKING

If a reservation being rebooked **within 48 hours of departure** includes a **professional guide or instructor**, the customer will also be required to pay the **professional guide/instructor labor fee again** for the newly scheduled trip.

This additional fee is required because the professional guide or instructor was already scheduled and committed to the original reservation.

The **additional guide/instructor labor fee must be paid before the rebooking is confirmed** and is **non-refundable**.

### ⚠️ NO REFUNDS AFTER REBOOKING

**Once a reservation has been rebooked, the reservation becomes NON-REFUNDABLE.**

No refund or credit will be provided if the customer subsequently cancels the rebooked reservation, changes their plans, fails to arrive, or misses the scheduled departure.

The **$75 rebooking fee is non-refundable** and is separate from the original reservation amount.

Any additional professional guide/instructor labor fee paid for the rebooked reservation is also **non-refundable**.

All rebookings are **subject to availability** and must be arranged directly with Ace Diving Miami.

A rebooking does not guarantee the same dive sites, departure time, instructor, guide, vessel, or other trip conditions from the original reservation.

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## 📚 COURSE REACTIVATION POLICY

For courses where the student has **already initiated the practical portion of training**, the practical training must be completed within **6 months** from the date the practical training begins.

If **more than 6 months** pass without completing the required practical training, the student will be required to **restart the practical portion of the course with an instructor**.

A **$200 course reactivation fee** must be paid **in full before practical training can be restarted**.

The reactivation fee covers the required instructor time, review of previously completed skills, reassessment of the student's knowledge and abilities, and the additional training necessary to safely resume the course.

**The $200 reactivation fee is non-refundable.**

The fee must be paid using **only Venmo, Cash App, Zelle, or PayPal**.

Reactivation and continuation of training are **subject to instructor, vessel, pool, and scheduling availability**. Additional training, equipment, pool, boat, or other applicable fees may apply if required to complete the course.

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## 🤿 MISSED COURSE DIVE / PRACTICAL TRAINING

If a student misses a **scheduled course dive or required practical training session** for personal reasons, including illness, scheduling conflicts, transportation issues, failure to arrive on time, or any other reason attributable to the student, a **new trip must be scheduled** to complete the required course training.

A **$200 rescheduling fee must be paid in full in advance** before a new course trip or practical training session can be scheduled.

**The only acceptable payment methods for this $200 fee are Venmo, Cash App, Zelle, or PayPal.**

The new course trip is subject to **availability of the vessel, instructor, equipment, and required training schedule**.

The **$200 rescheduling fee is non-refundable** once paid.

Students are responsible for completing all required dives, skills, evaluations, and practical training necessary to successfully complete their course.

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## 🌦️ WEATHER & UNFORESEEN CIRCUMSTANCES

The safety of our customers and crew is always our highest priority.

If Ace Diving Miami or the Captain determines **before departure** that weather, sea conditions, mechanical issues, government restrictions, or other unforeseen circumstances make the trip unsafe or impractical, we may cancel the trip.

In these circumstances, customers will receive a **full refund or credit**.

This provision does not apply to **paid courses**, which are non-refundable once payment has been made, unless Ace Diving Miami cancels the course.

Ocean conditions can change rapidly. Although we carefully monitor marine weather forecasts and conditions, weather and sea conditions can change after departure.

If a trip has already departed and the Captain determines that conditions require the trip to be shortened, modified, or cancelled **after reaching the first scheduled dive or snorkeling location**, refunds will generally not be available.

The **Captain has final authority** regarding vessel operations, routing, dive sites, and whether conditions are safe for diving or snorkeling.

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## ⏰ CHECK-IN & DEPARTURE

All Ace Diving Miami trips **depart on schedule**.

Customers must arrive **at least 60 minutes before the scheduled departure time** to allow sufficient time for check-in, waivers, equipment preparation, boarding, and required safety procedures.

Once the vessel has departed, we cannot delay the trip for customers who arrive late.

**Missing the scheduled departure will be considered a NO-SHOW and the full reservation price will be charged. No refund or credit will be issued.**

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## 🤿 DISCOVER SCUBA DIVERS

Discover Scuba participants must meet all applicable requirements for participation and must be physically and mentally prepared to participate in the experience.

If a Discover Scuba participant is unable to dive due to **personal reasons, failure to meet participation requirements, or a personal decision not to enter the water**, a refund will not be issued.

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## 🤿 CERTIFIED DIVERS

Certified divers must provide **valid proof of scuba certification** before participating in a certified dive.

If a diver cannot provide acceptable proof of certification, Ace Diving Miami may refuse participation in the certified dive for safety and operational reasons.

**No refund or credit will be issued when a diver is unable to participate because required proof of certification was not provided.**

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## 🫧 NITROX CERTIFICATION

Divers requesting Nitrox must provide **proof of Nitrox certification** before using Nitrox.

If you are not Nitrox certified and would like to become certified, please contact Ace Diving Miami **in advance of your scheduled trip** to arrange the appropriate Nitrox course.

**Once payment for a Nitrox course or any other course has been made, the course payment is non-refundable.**

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## 🤿 SNORKELERS

We understand that ocean conditions are unpredictable, and the safety of our customers always comes first.

Although Ace Diving Miami carefully monitors marine weather and forecasts, **conditions can change quickly**.

If the Captain determines that conditions are unsafe **before departure**, the trip may be cancelled and a **full refund or credit** will be provided.

If the vessel has already departed and the Captain determines that conditions require the trip to be modified, shortened, or cancelled **after reaching the first scheduled location**, refunds will not be provided.

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## 🚫 INTOXICATION POLICY

For the safety of our passengers, crew, and vessel:

**If you arrive at the marina or vessel under the influence of alcohol, drugs, or any substance that may impair your judgment, coordination, or ability to safely participate, you will not be permitted to participate in the trip.**

The reservation will be considered cancelled due to the customer's inability to participate, and **no refund or credit will be issued**.

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## 🏊 SWIMMING REQUIREMENT

Scuba diving and snorkeling require participants to be capable of safely entering and exiting the water and managing themselves in the water.

**Please confirm that you are comfortable and capable of swimming independently and safely in open water.**

If you do not know how to swim, you may ride aboard the vessel as a **Bubble Watcher**, subject to crew approval, but you will not be permitted to enter the water.

No refund or credit will be issued if a customer is unable to participate because they cannot safely swim or meet the applicable water-entry requirements.

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## 🚫 FIREARMS & WEAPONS

**Firearms are not permitted aboard our United States Coast Guard Small Passenger Inspected Vessel.**

Ace Diving Miami reserves the right to refuse service to any customer who attempts to board the vessel with a firearm or prohibited weapon.

If service is refused because of a violation of this policy, **no refund or credit will be issued**.

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## 🚭 SMOKING & VAPING

**Smoking and vaping are strictly prohibited aboard the Ace Diving Miami vessel.**

This policy applies to all passengers and crew and is enforced for safety, comfort, and compliance with applicable vessel and operational requirements.

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## 📋 RESERVED SPACES & RESERVATIONS

Every reservation represents a commitment of space aboard the vessel. We reserve crew, equipment, tanks, guides, instructors, and vessel capacity specifically for your booking.

**All reservations are subject to the cancellation and rebooking policies stated above. Paid courses are subject to the separate non-refundable course-payment policy stated above.**

Customers are responsible for reviewing these policies before completing their reservation or paying for a course.

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## 💳 FEE PAYMENT REQUIREMENT

All **rebooking, rescheduling, and course reactivation fees** must be paid **in full in advance** before the applicable reservation, trip, or training session can be scheduled or confirmed.

**The only acceptable payment methods for these fees are Venmo, Cash App, Zelle, or PayPal.**

No reservation, rebooking, rescheduling, or course reactivation will be confirmed until the applicable fee has been received and payment has been verified by Ace Diving Miami.

**All such fees are non-refundable once paid.**

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## 🌊 OUR COMMITMENT TO YOU

At Ace Diving Miami, our goal is to provide every customer with a **safe, professional, enjoyable, and memorable experience on the water**.

We appreciate your cooperation and understanding of our policies. These policies allow us to properly prepare for every trip while maintaining the highest possible standards of safety and service.

### ACE DIVING MIAMI

**Dive Safe • Have Fun • Explore Miami**